Privacy Policy
Last updated: 29 August 2026
Omni Telecom Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our website and services.
Data Controller: Omni Telecom Ltd, registered in England and Wales (Company No. 15345575).
Contact Email: info@omnitelecom.co.uk
1. Information We Collect
1.1 Information You Provide
We collect personal data that you voluntarily provide to us, including:
- Contact details: name, email address, telephone number, postal address
- Business details: company name, job title, company registration number, VAT number
- Account information: email address and password when you create a client portal account
- Communications: the content of emails, contact form submissions, and other correspondence
- Payment information: billing details and payment method information (processed securely by our payment provider)
1.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- Technical data: IP address, browser type and version, operating system, device type
- Usage data: pages visited, time spent on pages, referring URLs, click patterns
- Cookie data: information collected via cookies and similar technologies (see our Cookie Policy)
1.3 Information From Third Parties
We may receive personal data from third-party sources such as our service partners, publicly available registers (e.g. Companies House), and analytics providers.
2. How We Use Your Information
We use your personal data for the following purposes:
- Service delivery: to provide, manage, and support the services you have contracted with us
- Account management: to create and manage your client portal account
- Communication: to respond to enquiries, provide support, and send service-related notifications
- Billing: to process payments and manage invoicing
- Marketing: to send promotional communications about our services (where you have consented or where we have a legitimate interest)
- Website improvement: to analyse usage patterns and improve our website and services
- Legal compliance: to comply with our legal and regulatory obligations
- Security: to protect against fraud, unauthorised access, and other security threats
3. Legal Basis for Processing (UK GDPR)
We process your personal data on the following legal bases:
- Contract: where processing is necessary for the performance of a contract with you or to take steps at your request prior to entering a contract (Article 6(1)(b))
- Legitimate interests: where processing is necessary for our legitimate business interests, such as improving our services, marketing, and fraud prevention, provided these do not override your rights (Article 6(1)(f))
- Consent: where you have given clear consent for us to process your personal data for a specific purpose, such as marketing communications (Article 6(1)(a))
- Legal obligation: where processing is necessary for compliance with a legal obligation (Article 6(1)(c))
4. Data Sharing
We may share your personal data with:
- Service providers: trusted third parties who assist us in delivering our services (e.g. hosting providers, telecoms partners, payment processors, email service providers). These providers are contractually required to protect your data.
- Professional advisers: accountants, lawyers, and auditors where necessary
- Regulatory authorities: HMRC, the ICO, or other bodies where required by law
- Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity
We do not sell your personal data to third parties. We do not transfer personal data outside the United Kingdom or the European Economic Area unless appropriate safeguards are in place (such as Standard Contractual Clauses or adequacy decisions).
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:
- Active client data: for the duration of our business relationship plus 6 years
- Contact form submissions: for 2 years unless you become a client
- Marketing consent records: until consent is withdrawn, plus a record of withdrawal for 2 years
- Financial records: 7 years as required by HMRC
- Website analytics data: 26 months
After the retention period, your data will be securely deleted or anonymised.
6. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access: to request a copy of the personal data we hold about you
- Right to rectification: to request correction of inaccurate or incomplete data
- Right to erasure: to request deletion of your data where there is no compelling reason for continued processing
- Right to restrict processing: to request limitation of how we use your data in certain circumstances
- Right to data portability: to request a copy of your data in a structured, machine-readable format
- Right to object: to object to processing based on legitimate interests or for direct marketing purposes
- Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing
To exercise any of these rights, please contact us at info@omnitelecom.co.uk. We will respond to your request within one month.
7. Cookies
Our website uses cookies and similar technologies. For full details on the cookies we use and how to manage them, please see our Cookie Policy.
8. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure hosting, and regular security assessments.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
9. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us so that we can promptly delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be notified via our website or by email. The "Last updated" date at the top of this page indicates when the policy was last revised.
11. Complaints
If you are unhappy with how we have handled your personal data, we encourage you to contact us first so we can try to resolve your concern.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection:
- Website: ico.org.uk
- Telephone: 0303 123 1113
- Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: