Last updated: 29 August 2026
These Terms and Conditions ("Terms") govern your use of the services provided by Omni Telecom Ltd ("we", "us", "our"), a company registered in England and Wales (Company No. 15345575), with VAT number GB 458310396.
By accessing our website or using any of our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
Omni Telecom Ltd provides a range of business technology services, including but not limited to:
The specific services, service levels, and associated costs applicable to your account will be detailed in your individual service agreement or quotation.
When using our services, you agree to:
All prices are quoted in British Pounds Sterling (GBP) and are exclusive of VAT unless otherwise stated. VAT will be charged at the prevailing rate where applicable.
Invoices are issued in accordance with the billing frequency agreed in your service contract (monthly, quarterly, or annually).
Payment may be made by bank transfer, direct debit, or such other methods as we may agree from time to time. Payment is due within 14 days of invoice date unless otherwise specified in your service agreement.
We reserve the right to charge interest on overdue amounts at the rate of 4% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. We may also suspend services in the event of non-payment after reasonable notice.
All intellectual property rights in our website, branding, documentation, software, and other materials remain the property of Omni Telecom Ltd or our licensors.
Where we create bespoke work for you (such as website designs, custom software, or marketing materials), the intellectual property in such work will transfer to you upon full payment, unless otherwise agreed in writing. We retain the right to use anonymised examples of our work for portfolio and marketing purposes.
You retain ownership of all content, data, and materials you provide to us for use in delivering our services.
Whilst we endeavour to provide reliable and uninterrupted services, we do not guarantee that our services will be available at all times. Services may be subject to planned maintenance, upgrades, or factors beyond our reasonable control.
To the maximum extent permitted by law, our total liability to you in respect of all claims arising out of or in connection with our services shall not exceed the total fees paid by you in the 12-month period immediately preceding the event giving rise to the claim.
We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, howsoever arising.
Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
We process personal data in accordance with our Privacy Policy and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood our Privacy Policy.
You may terminate your services by providing written notice in accordance with the minimum notice period specified in your service agreement. Where no minimum term or notice period is specified, 30 days' written notice is required.
We may terminate or suspend your services immediately if you breach these Terms, fail to pay invoices when due, or engage in conduct that we reasonably consider to be harmful to our business, reputation, or other customers.
Upon termination, all outstanding fees become immediately payable. We will provide reasonable assistance to facilitate the transition of your services to another provider, subject to payment of any applicable charges.
Neither party shall be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemic, government actions, power failures, internet outages, or third-party service failures.
In the event of any dispute arising from or in connection with these Terms, both parties agree to attempt to resolve the matter amicably through negotiation. If a resolution cannot be reached within 30 days, either party may refer the dispute to mediation before pursuing any legal action.
We reserve the right to update these Terms from time to time. Material changes will be notified to you via email or through our website. Continued use of our services after such changes constitutes acceptance of the updated Terms.
These Terms are governed by and construed in accordance with the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any disputes.
If you have any questions about these Terms, please contact us:
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