IT Support for businesses in Leicester - manufacturing and textiles, logistics and distribution, and a large independent and multicultural business community - delivered from our base a short drive away in Rushden.
Leicester is considerably larger than the other towns on this list, and its business base reflects a longer and more varied history: a textile and garment manufacturing sector that has shrunk and diversified rather than disappeared, a substantial logistics and distribution presence on the M1 corridor, and one of the most ethnically diverse independent-business communities in the county.
That size and variety means there is no single "Leicester business" to design around. A family-run import business, a distribution operation on the ring road and a professional practice in the city centre have very little in common technically, and the honest starting point here is the same as everywhere else - working out which conversation we are actually having before quoting anything.
Leicester's size means the range of IT maturity we find here is wider than almost anywhere else we cover - businesses with a proper IT department three streets from businesses running on whatever a director's nephew set up a decade ago. Support has to start from an honest assessment of which one you actually are, not an assumption based on the size of the building.
The city's manufacturing and textile businesses often run production or design software tied to specific, older machines, in a similar way to what we see in Corby - and the fix is usually isolation and management rather than a costly replacement of equipment that still does its job.
Everything below is part of the service in Leicester, not a list of optional extras priced separately.
Staff contact us directly rather than through a gatekeeper. Response times are contractual and set by severity: 15 minutes for a complete outage, an hour for high priority, four business hours for standard requests.
Servers, network equipment and backups are monitored around the clock, so a disk beginning to fail or a backup that has quietly stopped running is caught while it is still an inconvenience rather than an outage.
Antivirus and endpoint detection across every machine, email filtering, firewall management and security patching - included as standard rather than sold as an upgrade after an incident.
A backup nobody has tested is a hope, not a backup. We monitor that they complete and periodically confirm that what they produce can actually be restored, which is a different question.
Home, hybrid and office staff supported on identical terms, including VPNs, cloud platforms and securely managed devices wherever they physically are.
New staff set up with the right access on day one, and leavers properly removed - which is the step that most often gets missed, and the one that turns into a security problem months later.
Advice on what to buy, supply of it, and setup before it reaches the desk. We will also tell you when a machine is worth keeping for another year rather than replacing it.
Regular reviews covering what broke, what is ageing, what is coming out of support and what should be budgeted for, so IT spending is planned rather than a sequence of emergencies.
Leicester is a longer run from our Rushden base than the Northamptonshire towns, but still a same-day journey when an engineer needs to be on site. Our trading address is Rushden, Northamptonshire.
This page covers what we do for Leicester businesses specifically. The national service page carries the complete detail, including plans and pricing.
IT Support & Managed ServicesNorthamptonshire Northampton Wellingborough Kettering Corby Rushden Milton Keynes Bedford Leicester London Luton
Tell us what you have now and what is not working about it. You will get a straight answer about what needs changing and what does not - including when the honest answer is that you are better off leaving it alone.