IT Support for businesses across Northamptonshire, from a provider based in the county rather than one routing you through a national call centre.
Northamptonshire is a county of very mixed business geography. The distribution and logistics corridors along the A45 and A14 sit alongside established manufacturing, a large professional services base in and around Northampton, and a long tail of independent firms in the market towns between them.
That mix is the reason we do not lead with a single package. What a haulage operation needs from its technology has very little in common with what a four-partner practice needs, and the useful first step is working out which conversation we are having.
Most IT problems are fixed remotely, and ours are too. The ones that are not tend to be the expensive ones - a failed switch, a server that will not boot, an office move that needs cabling before anyone can work. Those need somebody physically present, and how far away that somebody starts decides how much of the day is lost.
Everything below is part of the service in Northamptonshire, not a list of optional extras priced separately.
Staff contact us directly rather than through a gatekeeper. Response times are contractual and set by severity: 15 minutes for a complete outage, an hour for high priority, four business hours for standard requests.
Servers, network equipment and backups are monitored around the clock, so a disk beginning to fail or a backup that has quietly stopped running is caught while it is still an inconvenience rather than an outage.
Antivirus and endpoint detection across every machine, email filtering, firewall management and security patching - included as standard rather than sold as an upgrade after an incident.
A backup nobody has tested is a hope, not a backup. We monitor that they complete and periodically confirm that what they produce can actually be restored, which is a different question.
Home, hybrid and office staff supported on identical terms, including VPNs, cloud platforms and securely managed devices wherever they physically are.
New staff set up with the right access on day one, and leavers properly removed - which is the step that most often gets missed, and the one that turns into a security problem months later.
Advice on what to buy, supply of it, and setup before it reaches the desk. We will also tell you when a machine is worth keeping for another year rather than replacing it.
Regular reviews covering what broke, what is ageing, what is coming out of support and what should be budgeted for, so IT spending is planned rather than a sequence of emergencies.
We trade from Rushden, which puts the county's main towns within a short drive. Most support is delivered remotely and resolved while you are still on the phone; where someone has to attend, it is a local journey rather than a regional dispatch. Our trading address is Rushden, Northamptonshire.
This page covers what we do for Northamptonshire businesses specifically. The national service page carries the complete detail, including plans and pricing.
IT Support & Managed ServicesNorthamptonshire Northampton Wellingborough Kettering Corby Rushden Milton Keynes Bedford Leicester London Luton
Tell us what you have now and what is not working about it. You will get a straight answer about what needs changing and what does not - including when the honest answer is that you are better off leaving it alone.