Business Telecoms for businesses in Bedford - independent retail, professional and commuter-office businesses, and light industrial along the A421 corridor - delivered from our base a short drive away in Rushden.
Bedford is a market town first and an industrial one second, and the two sit close together either side of the river: independent retail and professional firms in and around the centre, with light-industrial and logistics units on the estates along the A421 and A6 towards the edge of town.
That produces a similar split to towns like Wellingborough - a long-established business here, and a newer one setting up with no history to account for - but Bedford's pull as a commuter town for professional and office-based staff gives it its own flavour, particularly for anything to do with how people work rather than just where.
Bedford's mix of town-centre independents and commuter-town professional firms means the phone is doing two different jobs depending on who you ask - a shopfront answering casual enquiries, or an office trying to look like a bigger practice than it is. We ask which one you are before recommending a system, rather than selling the same package to both.
Bedford's river-adjacent town centre also means a number of businesses operate from period buildings where running new cabling is more disruptive than it would be on a modern estate. Where that is the constraint, we plan phone migrations around what a listed or older building will actually permit rather than assuming a clean install.
Everything below is part of the service in Bedford, not a list of optional extras priced separately.
A cloud phone system with call routing, hunt groups, voicemail-to-email, call recording and out-of-hours handling. There is no PBX in a cupboard to fail, and no maintenance contract on hardware you cannot see inside.
The analogue network is being retired, so anything still running on it has to move. We audit what is actually connected to your lines - which is where businesses find the door entry, the lift line, the alarm dialler and the card machine nobody had thought about.
Your existing numbers move with you, including long-held local numbers. Porting is scheduled in advance and the cutover itself is quick, so there is no window where customers ring and get nothing.
Softphone apps put the office extension on a laptop or a mobile, so staff working from home answer on the company number and calls transfer between them and the office as if everyone were in one building.
Business tariffs on O2, Vodafone and EE, managed as one account with one bill rather than a spread of consumer contracts renewing on different dates at different prices.
Offices, warehouses and depots on a single system, so internal calls between sites cost nothing and a call can follow a person from one site to another without being transferred manually.
Call volumes, answer rates, missed calls and busy periods, broken down by team. This matters most where a sales or service line is effectively the front door to the business and nobody currently knows how often it goes unanswered.
Adding an extension, changing an out-of-hours message, re-pointing a number or restructuring a hunt group are handled by us as part of the service, not quoted as small jobs each time.
Bedford is a comfortable journey from our base in Rushden, well within the area our engineers cover as a normal part of the working day. Our trading address is Rushden, Northamptonshire.
This page covers what we do for Bedford businesses specifically. The national service page carries the complete detail, including plans and pricing.
IP Communications & VoIPNorthamptonshire Northampton Wellingborough Kettering Corby Rushden Milton Keynes Bedford Leicester London Luton
Tell us what you have now and what is not working about it. You will get a straight answer about what needs changing and what does not - including when the honest answer is that you are better off leaving it alone.