Business Telecoms for businesses in Luton - logistics and distribution, airport-adjacent industrial estates, and commuter-town professional business - delivered from our base a short drive away in Rushden.
Luton's business geography is shaped by two things: the M1/A6 corridor running through it, and the airport sitting on its edge. Between them they have produced a large and varied concentration of logistics, distribution and industrial businesses, many operating outside normal office hours in a way that most towns on this list do not.
Alongside that sits a more ordinary commuter-town economy of professional and independent businesses, which means the town covers close to the full range we deal with elsewhere - just with a heavier weighting towards operations that cannot simply stop for the morning while something is fixed.
Luton's logistics and distribution businesses share the same phone-number sprawl problem we see in Kettering and Corby - numbers accumulated across vehicles, depots and years, several of them ringing out without anyone noticing. On the M1/A6 corridor specifically, that tends to be worse because operations here are more likely to run multiple depots rather than one site.
The airport's influence extends further into the local business community than people expect - not just the operators on site, but the suppliers, transport firms and support businesses around it, many running extended or 24-hour operations. Out-of-hours call handling matters more here than in a typical nine-to-five town, and it is usually the first thing worth reviewing.
Everything below is part of the service in Luton, not a list of optional extras priced separately.
A cloud phone system with call routing, hunt groups, voicemail-to-email, call recording and out-of-hours handling. There is no PBX in a cupboard to fail, and no maintenance contract on hardware you cannot see inside.
The analogue network is being retired, so anything still running on it has to move. We audit what is actually connected to your lines - which is where businesses find the door entry, the lift line, the alarm dialler and the card machine nobody had thought about.
Your existing numbers move with you, including long-held local numbers. Porting is scheduled in advance and the cutover itself is quick, so there is no window where customers ring and get nothing.
Softphone apps put the office extension on a laptop or a mobile, so staff working from home answer on the company number and calls transfer between them and the office as if everyone were in one building.
Business tariffs on O2, Vodafone and EE, managed as one account with one bill rather than a spread of consumer contracts renewing on different dates at different prices.
Offices, warehouses and depots on a single system, so internal calls between sites cost nothing and a call can follow a person from one site to another without being transferred manually.
Call volumes, answer rates, missed calls and busy periods, broken down by team. This matters most where a sales or service line is effectively the front door to the business and nobody currently knows how often it goes unanswered.
Adding an extension, changing an out-of-hours message, re-pointing a number or restructuring a hunt group are handled by us as part of the service, not quoted as small jobs each time.
Luton is a comfortable journey from our Rushden base, comfortably within the area our engineers cover day to day. Our trading address is Rushden, Northamptonshire.
This page covers what we do for Luton businesses specifically. The national service page carries the complete detail, including plans and pricing.
IP Communications & VoIPNorthamptonshire Northampton Wellingborough Kettering Corby Rushden Milton Keynes Bedford Leicester London Luton
Tell us what you have now and what is not working about it. You will get a straight answer about what needs changing and what does not - including when the honest answer is that you are better off leaving it alone.