Business Telecoms for businesses in Rushden - independent retail, professional services and light industrial - delivered from our base a short drive away in Rushden.
Rushden is where Omni Telecom actually trades from, which makes this the one town on our list where "local provider" is not a figure of speech rather than a claim about coverage.
The business mix here runs from independent retail and professional firms to light industrial units, with a good deal of recent commercial development alongside. For a business in the town, the practical difference is response: we are minutes away rather than a booking in a diary.
Rushden is where we are based, which changes what a phone system migration feels like from the customer side. We can be on site for the morning after a cutover - the point at which people discover the one thing nobody thought to mention - without it being a scheduled visit.
Being in the town also means we can do the parts of a phone migration that genuinely benefit from a person: sitting with the people who use the system most, watching how calls actually move around the business, and adjusting the routing in the days afterwards when the real pattern emerges rather than the one described in a meeting.
Everything below is part of the service in Rushden, not a list of optional extras priced separately.
A cloud phone system with call routing, hunt groups, voicemail-to-email, call recording and out-of-hours handling. There is no PBX in a cupboard to fail, and no maintenance contract on hardware you cannot see inside.
The analogue network is being retired, so anything still running on it has to move. We audit what is actually connected to your lines - which is where businesses find the door entry, the lift line, the alarm dialler and the card machine nobody had thought about.
Your existing numbers move with you, including long-held local numbers. Porting is scheduled in advance and the cutover itself is quick, so there is no window where customers ring and get nothing.
Softphone apps put the office extension on a laptop or a mobile, so staff working from home answer on the company number and calls transfer between them and the office as if everyone were in one building.
Business tariffs on O2, Vodafone and EE, managed as one account with one bill rather than a spread of consumer contracts renewing on different dates at different prices.
Offices, warehouses and depots on a single system, so internal calls between sites cost nothing and a call can follow a person from one site to another without being transferred manually.
Call volumes, answer rates, missed calls and busy periods, broken down by team. This matters most where a sales or service line is effectively the front door to the business and nobody currently knows how often it goes unanswered.
Adding an extension, changing an out-of-hours message, re-pointing a number or restructuring a hunt group are handled by us as part of the service, not quoted as small jobs each time.
We are based in Rushden, so for businesses in the town an on-site visit is a matter of minutes rather than scheduling. Our trading address is Rushden, Northamptonshire.
This page covers what we do for Rushden businesses specifically. The national service page carries the complete detail, including plans and pricing.
IP Communications & VoIPNorthamptonshire Northampton Wellingborough Kettering Corby Rushden Milton Keynes Bedford Leicester London Luton
Tell us what you have now and what is not working about it. You will get a straight answer about what needs changing and what does not - including when the honest answer is that you are better off leaving it alone.