Business Telecoms for businesses in Kettering - distribution, warehousing, manufacturing and town-centre commerce - delivered from our base a short drive away in Rushden.
Kettering sits on the A14, which has shaped its business base: a lot of distribution, warehousing and manufacturing alongside a solid town-centre commercial community. Businesses on that corridor tend to run operations that cannot simply stop for a morning while something is fixed.
That changes what good service looks like. Resilience and a clear answer on how quickly something gets put right matter more here than a marginally cheaper monthly cost, and we would rather have that conversation before you sign than after something fails.
Businesses on the A14 corridor through Kettering tend to run operations rather than offices, and an operation cannot pause while a phone system is sorted out. That shapes how we schedule work here: migrations are planned around shift patterns and delivery windows, and the cutover happens when the yard is quiet rather than when it suits us.
Distribution businesses also tend to have more phone numbers than they realise - a main line, a transport office, a trade counter, a number on the side of a vehicle - accumulated over years and pointing in various directions. Part of the work here is untangling that so every number lands somewhere sensible and none of them ring out.
Everything below is part of the service in Kettering, not a list of optional extras priced separately.
A cloud phone system with call routing, hunt groups, voicemail-to-email, call recording and out-of-hours handling. There is no PBX in a cupboard to fail, and no maintenance contract on hardware you cannot see inside.
The analogue network is being retired, so anything still running on it has to move. We audit what is actually connected to your lines - which is where businesses find the door entry, the lift line, the alarm dialler and the card machine nobody had thought about.
Your existing numbers move with you, including long-held local numbers. Porting is scheduled in advance and the cutover itself is quick, so there is no window where customers ring and get nothing.
Softphone apps put the office extension on a laptop or a mobile, so staff working from home answer on the company number and calls transfer between them and the office as if everyone were in one building.
Business tariffs on O2, Vodafone and EE, managed as one account with one bill rather than a spread of consumer contracts renewing on different dates at different prices.
Offices, warehouses and depots on a single system, so internal calls between sites cost nothing and a call can follow a person from one site to another without being transferred manually.
Call volumes, answer rates, missed calls and busy periods, broken down by team. This matters most where a sales or service line is effectively the front door to the business and nobody currently knows how often it goes unanswered.
Adding an extension, changing an out-of-hours message, re-pointing a number or restructuring a hunt group are handled by us as part of the service, not quoted as small jobs each time.
Kettering is a short journey north from our Rushden base, comfortably within the area our engineers cover day to day. Our trading address is Rushden, Northamptonshire.
This page covers what we do for Kettering businesses specifically. The national service page carries the complete detail, including plans and pricing.
IP Communications & VoIPNorthamptonshire Northampton Wellingborough Kettering Corby Rushden Milton Keynes Bedford Leicester London Luton
Tell us what you have now and what is not working about it. You will get a straight answer about what needs changing and what does not - including when the honest answer is that you are better off leaving it alone.